PanelLens Support
Contact: [email protected]
Please say which phone you use, the app version (Settings → Support) and what happened. Do not send
images or documents you do not want us to see.
What PanelLens does
PanelLens translates the text in photos, camera shots and documents. It finds the text on your phone, translates it, and draws the translation back into the image, so you read one finished page. Choose Documents, Camera or Photos on the home screen.
Common questions
What is the difference between AI and on-device translation?
On-device translation runs entirely on your phone, is free and unlimited, and uploads nothing.
AI translation reads the whole page and usually gives better results; it sends the image to our server
and to Anthropic, only after you agree to the journey the app shows you.
How many AI pages can I translate?
During the launch offer, up to 20 free AI pages a day per phone. When they are used up (or AI is not
available), PanelLens translates on your phone instead and tells you. The free AI count resets every day.
Why does on-device translation download something?
On-device translation needs a language pack for each language (about 50 MB each), downloaded once from Google
the first time you use it. After that it works without a connection. You can delete packs in Settings →
Advanced → Language packs.
Which languages are supported?
PanelLens reads Chinese (Simplified and Traditional), Japanese, Korean and English, and translates into
English, Vietnamese, Spanish, Portuguese, Indonesian, Thai and more than 50 other languages. Choose the pair in
Settings → Translate into.
Some text was not translated, or is in the wrong place.
PanelLens translates the text it can find in the image. A sharper, straighter photo with good light helps.
To tell us, tap "Report a problem" under the result: only the kind of problem is sent, never your image or
its text.
How do I stop sending images for AI translation?
Switch AI off for a page before translating it, or withdraw your agreement in Settings → Privacy. Pages are
then translated on your phone.
Is my image stored?
Our server keeps no image and no text. Anthropic, which provides the AI, may keep them for up to 30 days under
its terms. The app does not save the result. Details: Privacy Policy.
Do I need an account? Does it cost anything?
No account, no ads, no tracking. The iOS app version 1.0.0 has no purchases.
How do I delete my data?
Settings → Clear recent list (on Android: Clear browsing data) removes the recent list on your phone. Uninstalling the app removes everything
it kept on your phone. Records on our server with your IP address or install identifier are deleted
automatically within 30 days; to ask about them, email us.
Please use it fairly
PanelLens is a general translation tool for images you provide yourself. Only translate content you own or have the right to use.